What Remarkable Service Means at College Hill

What makes a moment remarkable, or defines remarkable service, can look different for every person and every company. At College Hill, Creating a Remarkable Experience isn’t just a tagline; it’s something we work toward every single day. And because no two clients or projects are the same, our definition of “remarkable” adjusts to fit the moment.

Sometimes, that means curating the perfect design for an event or helping you find the right product that brings your branding to life. Other times, it’s going the extra mile to meet a tight deadline, or standing by your side to make things right when something doesn’t go as planned. Remarkable service at College Hill means showing up with care, attention, and solutions - every time.

What You Can Expect From Us

Our standard for remarkable service is high because we know how much your logo, your event, and your community mean to you. Here’s what remarkable service looks like at CH:

• Dedicated Account Managers who tailor item suggestions and decoration methods to elevate your brand
• Free design services on every order from our in-house Design Team
• Quality assurance from our Client Services team, who monitor your order through every stage of production
• Status updates provided proactively on active orders and online Pop-Up Stores
• Forward-thinking account support that keeps your upcoming events and milestones top of mind
• Collaborative problem-solving for any hurdles along the way
• Responsiveness and empathy - especially when it matters most

When Things Go Wrong, Remarkable Still Applies

It’s one thing to provide excellent service when everything is going smoothly, but the real measure of remarkable service is how you respond when things go wrong. In the world of custom merchandise, challenges can arise but when they do, we don’t sit back. We take action.

The moment we’re notified of an issue, our Client Services team opens an investigation, collaborating with your Account Manager and our trusted Decorators to pinpoint what went wrong and how we can resolve it. We keep you informed every step of the way and provide timely, thoughtful solutions so you can stay focused on what’s next.

Remarkable in Action

Over the years, our team has had the opportunity to show up for clients in big ways and it’s in those moments that our values shine brightest. Here are just a few examples of how we’ve delivered when it mattered most:

• Hand-delivering orders to ensure they arrived in time for important events
• Turning around a project in under 48 hours, from receiving the order to printing and delivery
• Replacing items quickly to resolve issues with sizing, printing, or quality
• Stepping in with design support to bring a last-minute idea to life
• Booked a last minute flight with client's merchandise so it would arrive on time for an event. 
  
  

These aren’t exceptions - they’re examples of what you can expect when you partner with College Hill.

Whether your project is straightforward or high stakes, whether you need a quick solution or long-term support, College Hill is committed to creating remarkable experiences from start to finish. Hear directly from our clients, real stories from real people showcasing the remarkable experiences we’ve created together.

Let us help bring your brand to life with the kind of service that keeps you coming back.